This Refund & Cancellation Policy outlines our terms and conditions for service cancellations and refunds.

Subscription Services

Outqr offers subscription-based services. When you sign up for a paid plan, you agree to our billing terms as described below.

Cancellation Policy

• You may cancel your Outqr subscription at any time. Cancellation will be effective at the end of your current billing cycle.
• Once you cancel, you will retain access to the service until the end of your paid period, after which your access to paid features will be restricted.
• To cancel your subscription, log into your account, navigate to the Billing Section, and follow the instructions for cancellation.

Refund Policy

We want you to be satisfied with our services. However, please note the following conditions for requesting a refund:

Subscription Fees

• No Refunds for Monthly Subscriptions: Monthly subscription fees are non-refundable. Once a payment has been processed for a month, no refunds will be issued for the remainder of that billing period.
• Annual Subscriptions: For annual subscriptions, refunds are only available if the cancellation request is made within 14 days of the initial purchase. A prorated refund will be issued for the unused portion of your annual subscription beyond the 14-day period.

Exceptional Circumstances

In exceptional circumstances, such as a system failure on our part that significantly impacts service functionality, refunds may be issued at the discretion of Outqr. Please contact our support team for more information.

How to Request a Refund

To request a refund, please email us at care@outqr.com with the following details:

• Your name
• Account email address
• The reason for the refund request
• Transaction ID or invoice number

Our team will review your request and get back to you within 5-7 business days. If your refund is approved, it may take 7-10 business days for the funds to reflect in your account, depending on your bank or payment provider.

Non-Refundable Items

The following are non-refundable:

• Setup fees: Any one-time fees related to the setup or customization of services.
• Usage Fees: Fees for services or tools that have already been used, such as QR code generation or mobile order processing, are non-refundable.

Changes to This Policy

We reserve the right to modify this Refund & Cancellation Policy at any time. Changes will be posted on this page and will take effect immediately. We recommend reviewing this policy periodically to stay informed about any updates.

By using Outqr, you acknowledge that you have read, understood, and agree to this Refund & Cancellation Policy.